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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

A. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
B. Provides reactive identification and resolution of hardware health issues
C. Limits support for employees in hybrid work environments
D. Helps enhance your profits by increasing your margin when selling HP devices
E. Minimizes the partners' scale and reach to better focus on end-user support

Answer: A,D

Explanation:
HP Premium+ Support provides channel partners with several financial and operational benefits. First, it enables partners to enhance their margins when selling HP devices by bundling Premium+ Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to secure front-end revenue from the initial sale while relying on HP to provide ongoing device support (D). This reduces the partner's operational load while still ensuring the customer receives top-tier support, which can be particularly useful in scaling operations
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 16
What is the benefit for HP partners to attach Predefined Asset Tagging to a typical HP hardware deal? (Select three.)

A. Asset tagging enables a tiered volume discount strategy to be passed along to customers.
B. Attaching predefined asset tags allows HP partners to increase value and profit to hardware deals.
C. Asset tags help customers save time and money and improve efficiency during the asset management process.
D. Attaching asset tags results in no extra steps for the partners because they are applied during the manufacturing process.
E. Asset tagging allows for indefinite contract term extensions until cancelled by one or the other party.

Answer: B,C,D

Explanation:
Predefined asset tagging is beneficial to HP partners and customers for several reasons. First, it increases the value and potential profitability of hardware deals by offering a customizable service that enhances the asset management process (A). Second, the tags are applied during manufacturing, meaning there is no additional burden on the partner for the installation process (B). Lastly, asset tagging helps customers save time and money by simplifying the asset tracking and management processes, leading to improved operational efficiency (D)

NEW QUESTION # 17
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

A. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
B. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
C. The partner must install the HP software on all HP and non-HP customer devices.
D. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.

Answer: B,D

Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.

NEW QUESTION # 18
What are the benefits that Premium+ Support provides to customers? (Select three.)

A. Availability for purchase throughout the entire product lifecycle
B. Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
C. Ability to monitor the entire customer fleet of HP and non-HP devices
D. Automated ticketing streamlines & expedites repairs with high-quality support
E. 24x7 remote support in all countries where HP provides coverage

Answer: B,D,E

Explanation:
HP Premium+ Support offers several key benefits to customers. First, it provides automated ticketing to streamline the repair process, ensuring faster resolutions for hardware issues (A). Second, it offers proactive alerts to notify users of potential device issues (e.g., hard drive failures, battery levels, thermal issues) before they become critical (B). Finally, Premium+ Support includes 24x7 remote support, available in all regions where HP operates, ensuring customers have access to help at any time (D)

NEW QUESTION # 19

Answer:

Explanation:

Explanation:
A close-up of a computer screen Description automatically generated

Here is the correct matching of theHP Workforce Computing Services portfolio componentwith the service it provides:
* Configuration and Deployment ServicesService provided: Help deliver great device experiences for customers' employees starting on day one, with services for seamless configuration, deployment, and zero-touch setup.
* Hardware Support ServicesService provided: Resolve employee device issues with minimal impact on your customers' IT teams with services that bring rapid repair or replacement to wherever they're needed most.
These services from HP Workforce Computing Solutions ensure smooth device setup and rapid support for any technical issues employees may face, improving both productivity and IT efficiency

NEW QUESTION # 20
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